Refund policy

Return and Refund Policy

At Ocho Beer, we do not accept returns on any items purchased through our website. This policy is due to the nature of our products, which include alcohol.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including perishable goods (such as food and drinks), and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer exchanges for any items. The fastest way to ensure you get what you want is to place a new order for the desired item.

Refunds

As we do not accept returns, we do not provide refunds for any items unless they are damaged or defective. If you have received a damaged or defective item, please contact us at drink@ochobeer.com.au with details of the issue, and we will arrange a replacement or refund as appropriate.

If you have any questions or concerns, please contact us at drink@ochobeer.com.au.